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Got Questions?  We've Got Answers!

We believe an educated homeowner makes a better consumer - and a better Holtkamp customer!  So, we're here to help with information and answers to your questions.

Three Ways to "Ask an Expert"

Do you have a question about your home's heating or air conditioning system?  How about a question about your home's air quality?  Would you like to learn how to reduce your electric bill with the highest efficiency HVAC system and thermostat management?

Whatever the question, we can probably help.  Here are three ways to learn more about HVAC and your home:

  1. Read the FAQ -  Start by reading the Frequently Asked Questions below.  It contains answers to commonly asked homeowner questions, and we'll keep adding to it as time goes on.
  2. Submit Your Question -  If you didn't find your answer in the FAQ, use the form at the bottom of this page to submit your questions, and we'll email your answer to you.
  3. Attend a Homeowner Seminar -  Learn how to avoid common mistakes when selecting an HVAC system and accessories.  Maximize your home comfort and safety.  Discover quick, simple maintenance tips every homeowner should know.  Find out about upcoming seminars.

 

Frequently Asked Questions



Q. How often should I have my equipment serviced?

A.    Twice per year are what most manufacturers recommend.

Q.    Is a heat-pump a good choice for someone living in metro Atlanta?

A.    Absolutely, in fact a heat pump will heat and cool your home for 80% of the year. The other 20% can be either a gas furnace or auxiliary electric heat strips.

Q.    I’ve heard one of my neighbors say they received a Home Performance with Energy Star Audit from your company. Can you explain what this is?

A. In a nutshell, the Home Performance with Energy Star program came into existence to address the energy efficiency of the millions of American homes that were already built. HPES is a method of analyzing an existing home and comparing it to a model efficiency home. This information then allows the auditor to recommend to the homeowner where their energy improvement dollars should go first. i.e. insulation, windows, etc…

Q.    What does it mean when my air ducks are showing a lot dust on them?

A.    Having to dust your intake grills more than quarterly might mean that your home is… Typically homes with this problem will have leaky or poorly designed ductwork. A “Home Performance with Energy Star” audit will uncover the primary cause and give a means for correcting the problems.

Q.    What is a load calculation and why is it so important?

A.    A load calculation determines what the proper size system is for your specific home. This service is performed by Holtkamp Heating & Air Conditioning and will factor in a number of criteria used to determine what size components you should include as part of your total comfort system, things like square footage, number of windows, and year-round weather concerns.

A load calculation is important so that your system operates at maximum efficiency, with optimum performance. Most homes have systems that are oversized, so you end up paying more than you should to heat and cool your home. Also, systems that are improperly sized tend to cycle too quickly or too slowly, and that can lead to maintenance problems, uneven temperatures, and an inability to control humidity. A properly sized system based on a correct load calculation can help ensure you enjoy long-lasting, reliable comfort whatever the season.

Q.    What size system do I need for my home?

A.    It is important that new or replacement equipment is not sized by "Rule of Thumb" or by duplicating the existing equipment capacity. The only accurate way to determine the correct capacity of heating and air conditioning equipment for your home is to have a load calculation performed on your home. There is a specific method available to all dealers to do this calculation. This will give us the heat gain and heat loss design data for your home. These figures can then be used to select the appropriately sized air conditioning or heating system for your home, based on equipment-performance data.

Many factors determine the size (capacity) system your home requires. Some of these are:

  • square feet to be cooled and heated

  • climate

  • humidity

  • number of windows

  • insulation factors
  • which direction your home faces
  • heat producing appliances, and
  • the number of people who will be in the home


  • Oversized air conditioning systems will not remove adequate moisture from the indoor air due to short cycling. Also, oversized systems quickly cool the indoor air temperature, but they do not run long enough to remove the humidity.

    That leaves you feeling stuffy and uncomfortable. Control of your home's climate is rarely achieved with oversized systems and electricity consumption is higher than with a properly sized system.

    An oversized furnace is similar to an oversized air conditioning system. The furnace run time is short, creating uncomfortable air stratification and less air filtration. Also, the frequent cycling of the unit on and off can cause undue wear and tear on internal working components.

    An undersized air conditioning system will not adequately cool your home on the hottest days and an undersized furnace will not adequately heat your house on the coldest days.

    Contact your local independent Trane dealer for a load calculation on your home and a recommendation of the best system to meet your family's needs.

    Q.    How do I find our about promotional programs or specials on Trane equipment?

    A.    That's easy, simply call (770) 271-7511 and we will be happy to provide you with all the details and help you save money.

    Q. How often should I replace the filters in my equipment?

    A.    All homes are different, but quarterly is usually sufficient. If, when changing the filter you notice that it is very dirty, just increase the frequency.


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